CUSTOMER CHARTER

We want you to be totally satisfied with the work we do for you and you can rest assured that we will:

  • Treat you and your home with courtesy and respect

  • Provide an honest service with all work carried out by a qualified plumber

  • Comply with all current legislation

  • Inform you of our standard charges and Terms and Conditions

  • Provide a written quotation upon request, clearly detailing any and all likely costs

  • Agree a convenient time for the work to be carried out and arrive on time

  • Work tidily and leave the work area clean and tidy

  • Be of smart and clean appearance

  • Clearly explain all relevant information, including future maintenance requirements

  • Be honest in all communications and behave with integrity

  • Have full liability insurance in place at all times

  • Be friendly, helpful and polite

  • Only promise what is achievable and deliver on that promise

  • Deal with any problems or complaints courteously and promptly. 

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