We want you to be totally satisfied with the work we do for you and you can rest assured that we will:

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• Treat you and your home with courtesy and respect

• Provide an honest service with all work carried out by a qualified plumber

• Comply with all current legislation

• Inform you of our standard charges and Terms and Conditions

• Provide a written quotation upon request, clearly detailing any and all likely costs

• Agree a convenient time for the work to be carried out and arrive on time

• Work tidily and leave the work area clean and tidy

• Be of smart and clean appearance

• Clearly explain all relevant information, including future maintenance requirements

• Be honest in all communications and behave with integrity

• Have full liability insurance in place at all times

• Be friendly, helpful and polite

• Only promise what is achievable and deliver on that promise

• Deal with any problems or complaints courteously and promptly.