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In this document the following words shall have the following meanings: 
1.1 "Customer" means any person who purchases Goods and Services from Cherokee Consulting Ltd (referred to in this document as "The Company") 
1.2 "Goods" means the articles specified in the Proposal; 
1.3 "Proposal" means the statement of work, quotation or other similar document describing the Goods and Services to be provided by The Company attached to these Terms and Conditions 
1.4 "Services" means the services specified in the Proposal; 
1.5 "Terms and Conditions" means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by The Company 

2.1 These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by The Company to the Customer and shall prevail over any other documentation or communication from the Customer. 
2.2 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by The Company. 
2.3 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which The Company may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation. 
2.4 Nothing in these Terms and Conditions shall affect the Customer's statutory rights as a Consumer. 

3.1 The Proposal attached to these Terms and Conditions shall remain valid for a period of 21 days. No contract between The Company and the Customer shall come into force until the Customer has accepted the Proposal. 
3.2 The Customer shall be deemed to have accepted the Proposal by placing an order in writing or electronically with The Company ("the Order") within the period specified in Clause 3.1. 
3.3 All Orders for Goods and Services, whether verbal, electronic or in writing shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions. 
3.4 The Company reserve the right to withdraw or amend any quotation without notice before acceptance of the Proposal has been received from the Customer. 
3.5 On acceptance of the Proposal The Company will order the Goods as detailed in the Proposal. If subsequent to this order being placed the Customer cancels the Order the Customer will be liable for any costs incurred by The Company in the proper performance of the Order for Goods or time to that date. 
3.6 The person giving instructions to The Company or ordering work or materials will personally be deemed to be the Customer unless it is made clear to The Company who the Customer is. 

4.1 The price for the Goods and Services is as specified in the Proposal and is inclusive of VAT and any applicable charges outlined in the Proposal. 
4.2 Payment of the price shall be in the manner specified in the Proposal. Time for payment shall be of the essence of the contract. 
4.3 The Customer must notify The Company of any variation to the Proposal and The Company (if it agrees the variation) reserves the right to adjust the price accordingly.  
4.4 On any account which is not paid in accordance with our payment terms, the account will attract:

  1. Interest at the rate of 8% over the base rate of the Bank of England from the date payment fell due to the date of payment, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, as amended;

  2. Compensation for each invoice late paid pursuant to the Late Payment of Commercial Debts Regulations 2002, as amended;

  3. Debt recovery costs for our debt recovery company Final Demand Limited, pursuant to the Late Payment of Commercial Debts Regulations 2013.


5.1 The date of delivery specified by The Company is an estimate only. Time for delivery shall not be of the essence of the contract and The Company shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods. 
5.2 All risk in the Goods shall pass to the Customer upon delivery. 
5.3 Where the Goods are faulty or do not comply with any of the contract, the Customer must notify The Company within 14 days of delivery and the Customer shall be entitled to replacement Goods. After 14 days the Customer shall be deemed to have accepted the Goods and shall not after that time be entitled to reject them. 
5.4 The Customer shall make all arrangements to take delivery of Goods whenever they are tendered for delivery. 

6.1 Title in the Goods and materials shall not pass to the Customer until The Company has been paid in full in accordance with these Terms and Conditions 
6.2 Should payment not be made in accordance with these Terms and Conditions The Company will pursue recovery of any monies owed through the UK Small Claims Court. 
6.3 The cost of any such claim will not be borne by The Company. 

To enable The Company to perform its obligations the Customer shall: 
7.1 co-operate with The Company; 
7.2 make the site available to The Company for the duration of the works and ensure a safe supply of necessary services and utilities 
7.3 provide The Company with any information reasonably required 
7.4 obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; 
7.5 comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties 

8.1 Materials and Goods supplied by The Company shall be of merchantable quality and fit for their normal purpose 
8.2 The Company shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognized standards and codes of practice. 
8.3 The Company accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects. 
8.4 In addition to the Customer's statutory rights, The Company guarantees all materials against faulty workmanship for the period specified in the Proposal 
8.5 Goods supplied by The Company are guaranteed for the period and on the terms as specified by the manufacturers warranty applicable to the Goods 
8.6 All services are guaranteed by The Company for the period specified in the Proposal. 
8.7 The Company will at all times have Public Liability Insurance in place. 

9.1 Except to the extent precluded by law, The Company shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise. 
9.2 The Company will not be liable for the fitness for a particular purpose (other than their normal purpose) of any materials or Goods or Services unless that particular purpose has been notified to The Company in writing prior to the date of this Proposal. 
9.3 Where the Customer supplies Goods or materials The Company accept no responsibility for any defects or damage and offers no guarantee for these Goods or materials. 
9.4 For the avoidance of doubt, time shall not be of the essence and CCL shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed completion date. 

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations. 


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them you can contact them on 0117 981 2929 or via their website


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts. 

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